The following Terms and Conditions apply to the use of EEFX.COM Web site as well as all transactions conducted through the site.

Privacy Policy
We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology

Copyright
Content appearing on this Web site is the property of EEFX Copyright 2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, (2) any copy of the document (or portion thereof) includes the following copyright notice "Copyright EEFX.COM All rights reserved", and (3) any media content (pictures, audio clips, Animations, and videos) posted online are displayed via absolute links that link to our servers. Downloading, modify and/or hosting content on severs not approved by EEFX is a direct violation of our terms and conditions policy.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by EEFX. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of EEFX or any third party, except as expressly granted herein.

Use of Site
This site may contain proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. EEFX and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if EEFX believes that customer conduct violates applicable law or is harmful to the interests of EEFX and its subsidiaries.

Shipping & Delivery
ORDERS OUTSIDE THE CONTINENTAL US:
EEFX ships merchandise internationally or to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands by email/phone only, except for those international countries listed in the shopping cart.  If you are ordering from anywhere outside the continental US, you must contact us via email (sales@eefx.com) or call us at 805-462-EEFX  (M-F 9:30am-5:30pm PST). International shipping cost does not include duties, tariffs, customs fees or taxes. Please check for these costs before ordering. Our shipping prices include postage & processing custom forms. International shipping charges are non-refundable.

NOTE: The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Backdrop Orders:  Processing/Manufacturing Times
Order manufacturing times can change depending on our current demands. Current estimated processing and manufacturing times are posted in the shopping cart during checkout. Estimated processing times are also stated in your order confirmation email. These are estimated times that can change without notice. The time range is generated from an average of our current order processing times and is not by any means a guarantee of shipment date. Manufacturing times also apply to 2-Day Air and Overnight orders. Although faster shipping methods are normally processed first, don't assume your backdrop will arrive in 1 day if you pay for overnight shipping. Expedited processing is sometimes available for a minimal service fee. For more information please call our sale office at (805.462.EEFX).

Return Policy
EEFX.com is dedicated to providing top quality visual effects products to our customers at prices below retail. We guarantee to you that any fabric purchased from EEFX.com is a first quality fabric and has been hand inspected for flaws. If you receive a fabric that falls short of this guarantee, email us at sales@eefx.com us within 15 days of purchase and we will replace the fabric or, if no replacement is available,  refund the amount of your purchase.
 
Fabric Orders: Because we are cutting yardage off of rolls to fulfill your order we accept no returns for reasons other than the reasons listed above. We invite all of our customers to order samples prior to purchase to insure that the fabric you see on the computer screen is suitable for your needs. These samples are inexpensive. Email us at sales@eefx.com for sample inquiries.

We offer refunds at our discretion on other items. Not all situations or items quality for refunds, so double check your cart is correct before ordering. A 25% restocking fee will applies to any merchandise returned for a refund that is not defective. All returned items must be in new condition and include all original items and packaging that was shipped to you.

If you have any questions relating to EEFX.com’s return policy email us at: sales@eefx.com

Sales Tax
EEFX charges sales tax for merchandise ordered and shipped anywhere in California.

Store Hours
Customer service is available as defined on the Contact Us page of this Web site.

Miscellaneous
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. EEFX and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of California shall apply and both parties consent to the jurisdiction of the state courts of San Luis Obispo, CA, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and EEFX with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and EEFX with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by EEFX. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.